Shipping policy
Ebony Ivory Event Hire
Email: info@ebonyivoryeventhire.com
Melbourne, Victoria
At Ebony Ivory Event Hire, we offer event hire delivery, setup and collection services across Melbourne and surrounding areas.
1. Delivery
Delivery is available for selected bookings and is quoted based on:
- Delivery location
- Distance from our warehouse
- Number and size of hire items
- Delivery access
- Setup requirements
- Required delivery and collection times
- Venue requirements
Delivery fees are calculated according to the details of your event and will be included in your quote where applicable.
Delivery does not automatically include setup unless setup has been specifically included in your booking.
2. Delivery Times
Your agreed delivery date and estimated delivery window will be confirmed prior to your event.
We aim to arrive within the agreed timeframe; however, delivery times may be affected by traffic, weather, venue access, road conditions, previous bookings or other circumstances outside our reasonable control.
Please ensure someone is available at the venue to provide access where required.
3. Venue Access
The client is responsible for ensuring that our team has clear and safe access to the venue at the agreed delivery and setup time.
Please advise us before your booking if the venue has:
- Stairs
- Lifts
- Long walking distances from parking
- Restricted loading zones
- Limited parking
- Narrow entrances
- Difficult access
- Specific delivery requirements
Additional fees may apply where additional labour or time is required.
A $65 stairs/access fee may apply where stairs or difficult access significantly increase the time or labour required for delivery or setup.
4. Setup & Installation
Setup is only included where it has been specifically stated in your quote or booking confirmation.
Our team will install items according to the agreed styling plan and available venue conditions.
We reserve the right to make reasonable adjustments to the placement or installation of items where necessary to ensure safety or accommodate venue restrictions.
5. Collection & Pack Down
Hire items will be collected at the agreed time following your event.
All hire items must remain in the agreed location and be ready for collection.
The client must not move, dismantle or alter installed items unless otherwise agreed.
A $65 late collection fee may apply if items are not ready for collection at the agreed time or if our team is required to wait for access.
Additional fees may apply where collection is delayed or additional labour is required.
6. Self Collection
Where self collection is offered, the client is responsible for safely transporting all hire items.
Items must be transported in a suitable vehicle and secured appropriately to prevent damage.
The client is responsible for the hire items from the time of collection until they are returned to Ebony Ivory Event Hire.
7. Returns
All self collected items must be returned to the agreed location at the agreed time.
Late returns may incur additional fees.
Items must be returned in the same condition in which they were collected.
The client may be charged for items that are lost, damaged, broken, stained or returned incomplete.
8. Shipping
Due to the nature and size of our event hire products, we do not offer standard Australia wide shipping for all hire items.
Certain smaller products may be available for postage or courier delivery at our discretion.
Where shipping is available, the applicable shipping or courier fee will be provided at the time of booking.
The client is responsible for ensuring the delivery address and contact details provided are accurate.
9. Delivery Delays
While we make every effort to deliver your items within the agreed timeframe, Ebony Ivory Event Hire cannot guarantee delivery times where delays occur due to circumstances outside our reasonable control.
This may include:
- Traffic or road closures
- Severe weather
- Vehicle breakdown
- Venue delays
- Accidents
- Supplier delays
- Unexpected access issues
- Other unforeseen circumstances
We will communicate with the client as soon as reasonably possible if a significant delay occurs.
10. Weather & Outdoor Events
For outdoor events, the client is responsible for ensuring the venue and setup area are suitable and safe for delivery and installation.
Weather conditions such as strong wind, rain, extreme heat or direct sunlight may affect certain hire items, including balloons, florals, signage, backdrops and decorative installations.
Where weather creates an unsafe environment, Ebony Ivory Event Hire reserves the right to modify, relocate or remove an installation.
11. Damage During Hire Period
Once hire items have been delivered, installed or collected by the client, the client is responsible for their care until they are returned to Ebony Ivory Event Hire.
The client may be charged for repair or replacement of items that are damaged, lost, stained or broken during the hire period.
12. Incorrect Address or Failed Delivery
The client is responsible for providing the correct delivery address, contact number and venue information.
If delivery cannot be completed due to incorrect information, lack of access, nobody being available, venue closure or other circumstances caused by the client, an additional delivery fee may apply.
Where possible, we will work with the client to arrange an alternative delivery time.
13. Delivery Area
Ebony Ivory Event Hire is based in Melbourne, Victoria.
Delivery availability and fees vary depending on your location. Please contact us with your event date, venue address and required hire items so we can provide an accurate delivery quote.
14. Contact Us
For delivery enquiries, please contact:
Ebony Ivory Event Hire
Email: info@ebonyivoryeventhire.com
Please include your event date, venue address and requested hire items when contacting us so we can provide an accurate quote.
By proceeding with a booking, the client acknowledges and agrees to the terms outlined in this Delivery, Collection & Shipping Policy.